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Our Terms & Conditions, Written for You

When you open an account on rajapaito sdy, you're agreeing to a set of rules that protect both you and us.

Account security and verificationDeposit and withdrawal rulesGame access where local law permitsYour data and contact rights
rajapaito sdy Our Terms & Conditions, Written for You
GET HELP ANYTIME

How to Reach Us About Your Account

We keep three contact channels open so you can reach someone fast if you have questions about your account, a transaction, or these terms.

Live Chat Open the chat bubble in the bottom right of the lobby, any time of day. We aim to reply within ten minutes during peak hours.
Email Support Send your question to our support mailbox and we'll respond within three hours on weekdays, same-day on weekends. Keep your account email and phone handy.
Account Settings Go to Settings > Account > Contact Us to file a formal request. We log every submission and send you a reference number so you can track it.
YOUR ACCOUNT SECURITY

How We Protect Your Data and Rights

Every account is encrypted end-to-end, and your payment details stay behind our security layer so we never store your full card or bank account number.

Data Encryption

All account information and payment details are encrypted with 256-bit SSL. Your login credentials are hashed and never logged in plain text anywhere.

Device Verification

We flag logins from new devices and ask you to confirm via email. This stops unauthorized access even if someone learns your password.

Transaction History

Download a complete CSV record of every deposit, bet, win and withdrawal from your Account page under History. Use this to verify our records match yours.

Data Retention

We keep your account data for seven years from your last login to comply with local law. You can request removal of optional fields like phone number anytime.

Dispute Resolution

If a game outcome looks wrong, open a ticket in Settings > Help > Dispute. We review game logs and respond within 48 hours with either a reversal or a full explanation.

Account Closure

You can close your account anytime from Settings > Account > Close Account. Any balance is returned to your original payment method within five business days.

Terms & Conditions – Your Questions Answered

No. Each account is personal and non-transferable. If we detect someone else logging in from your account, we'll suspend it immediately. Always keep your password private, even from family members who might want to play.

We investigate disputes filed within 30 days. We pull the game log and confirm the outcome was correct based on the live feed timestamp. If the game operated as programmed, the result stands and no reversal happens.

Withdrawals are verified within 24 hours and usually arrive the next business day. We match your account name, phone and payment method against your original deposit details to prevent fraud and comply with local law.

Any balance remaining in your wallet is returned to the payment method you used to deposit — DANA, OVO, GoPay or QRIS, or your bank account. The refund clears in five to seven business days depending on your bank.

Go to live chat immediately or email support with your account email and the last four digits of your payment method. We'll freeze your account while we investigate and scan for unauthorized withdrawals.

We retain your data for seven years after your last login to handle disputes and meet local reporting rules. Download a full CSV export from your Account > History page anytime, or request a manual data report from support.

Yes. Log in from any device — phone, tablet or desktop — and the same terms apply. Your account balance and transaction history sync instantly across all devices, and deposits and withdrawals work the same way everywhere.